With a high quality response to requests, improving our service for the benefit of visitors and local organisations, the Libourne Tourist Office is committed to a progressive approach, and a generous welcome, which we expect to lead to the Qualité Tourisme award.
The Qualité Tourism mark is awarded to Tourist Offices respecting the four essential criteria:
- Responding to national commitments
- A quality approach based on external inspections
- Compliance with hygiene and safety rules
- Customer complaints handling
These four objectives guide our work, and to this end the organisation is equipped with tools enabling the implementation of these objectives: customer surveys, the composition of a local quality work group, statistics, workbooks for incidents, instruction and procedure sheets, performance indicators and dedicated software.