It is engaged to:

  • Provide an easily accessible reception and information area.
  • Facilitate your preparations for excursions and stays
  • Inform you, free of charge, about local tourist attractions.
  • Offer free wifi access.
  • Display and distribute opening times, in at least two foreign languages.
  • Open at least 6 days per week throughout the year
  • Reply all year round to your mails.
  • Ensure a permanent reception service in at least two foreign languages.
  • Ensure the provision of updated tourist maps, maps and guides on paper.
  • Give you access to its dedicated trilingual website, adapted to the kinds of questions asked using embedded support media.
  • Distribute tourist information on paper media, translated into at least two foreign languages:
  • Give all classified accommodation with at least the name of the establishment, postal address, e-mail address, website address, telephone number and classification level;
  • Giving cultural, natural or recreational monuments and tourist sites, which may include the indication of prices, periods and times of opening to the public, the website and telephone and postal coordinates;
  • Provide information on events
  • Emergency phone numbers.
  • Update its tourist information regularly.
  • Show emergency phone numbers.
  • Present the full tourist offer in its zone of activity, for all clienteles.
  • Give availability of classified accommodation.
  • Treat your complaints and measure your satisfaction.
  • Propose a tourist information service integrating new information and communication technologies (social networks, mobile telephony, geolocation etc).
  • Make personnel available.
  • Ensure the reliability and timeliness of information on the local tourist offer.
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